At MYZORIA, we are committed to providing a positive shopping experience. If you need to request an exchange, return, or refund, this policy explains how the process works in accordance with international e-commerce standards.
Order Cancellation & Right of Withdrawal
Customers may request a cancellation or return within 7 calendar days after receiving the product, provided that:
The item is unused
The product is in its original packaging
All accessories and tags are intact
To request a return within this period, please contact us at:
support@myzoria.com
Dropshipping Notice
MYZORIA operates under a dropshipping model, meaning products are shipped directly from third-party suppliers. Because of this, delivery times and return logistics may vary depending on supplier location.
Product Condition Requirements
Returned items must meet the following conditions:
No signs of use, damage, or alteration
Original packaging must be intact
All included components must be returned
Products that do not meet these conditions may be refused.
Warranty Policy
MYZORIA offers a 90-day warranty against manufacturing defects as an additional benefit to our customers.
This warranty does not cover:
Damage caused by misuse, drops, impacts, or improper handling
Exposure to chemicals, excessive moisture, or water
Natural wear and tear from prolonged use
Warranty Process
Request – Contact us with your order number and a description of the issue
Return for Evaluation – The product may need to be sent for technical evaluation
Analysis Period – Up to 10 business days
Outcome – If a manufacturing defect is confirmed, we will offer:
A replacement
A repair
A full refund (customer’s choice)
If no manufacturing defect is found, the product will be returned to the customer.
Exchanges
We accept exchange requests within 30 calendar days of delivery, provided the product is unused and in original condition.
How to Request an Exchange
Contact our support team at:
support@myzoria.com
Please include:
Order number
Reason for exchange
Desired replacement (if applicable)
Shipping Costs
Exchanges requested by the customer (size, model, preference): shipping costs are the customer’s responsibility
Exchanges due to defective or incorrect items: shipping costs are covered by MYZORIA
Returns Due to Defects or Incorrect Items
You may request a return if:
The product has a manufacturing defect
The product received does not match the order (wrong item, color, or model)
Please contact us immediately so we can assist you.
Refunds
Once the returned item is received and approved:
Refunds are issued using the original payment method
Processing time: up to 10 business days after approval
Credit card refunds may take additional time depending on the card issuer
Installment & Payment Fees
If the purchase was made using installment payments or financing, any interest or fees charged by the payment provider are non-refundable, as they are not collected by MYZORIA.
Non-Returnable Items
The following items may not be eligible for return or exchange:
Personalized or custom products
Promotional or discounted items
Items marked as final sale
These conditions will be clearly stated on the product page.
Policy Updates
We reserve the right to update or modify this policy at any time. Any changes will be published on this page.
Contact
If you have any questions regarding returns, exchanges, or refunds, please contact us at:
support@myzoria.com